— A handbook that documents 80 methods for designing products or services along with step-by-step exercises, templates, and case studies. Co-authored by Martin Tomitsch, Madeleine Borthwick, Naseem Ahmadpour, Clare Cooper, Jessica Frawley, Leigh-Anne Hepburn, A. Baki Kocaballi, Lian Loke, Claudia Núñez-Pacheco, Karla Straker and Cara Wrigley. Currently in its 2nd edition. Published by BIS (2021). More info and free templates available via the book companion website.